Welcome to the Cultural Arts Center of Glen Allen!

We are seeking a warm and organized Front Desk Associate to act as the first point of contact, ensuring a positive experience for all students and visitors. The ideal candidate will efficiently handle daily administrative tasks, including answering phones and providing exceptional customer service.

JOB TYPE:  Part-time

REPORTS TO: Front Desk Supervisors

BASIC RESPONSIBILITIES: Responsible for front-desk supervision of evening and weekend operations of the Center.

RESPONSIBILITIES:

• Welcome guests to the Center in a friendly and helpful manner.
• Work with theater and event rental clients to ensure customer satisfaction and successful execution of scheduled evening and weekend events – including but not limited to private functions, music concerts, dance performances, and theatrical productions.
• Supervise all activities at the Center, maintaining patron and facility safety and security.
• Act as center facilities representative during evening and weekend functions, greeting visitors, answering questions, collecting forms, and answering phones when assigned.
• Maintain visibility by making periodic rounds through the facility and grounds, encouraging each patron to have an enjoyable, inspired, and safe arts experience.
• Work in cooperation with Center custodian(s), event staff and volunteers.
• Conduct check-out procedure at the conclusion of rental events.
• Occasionally assist in arranging rooms and lobby areas for special meetings and activities by setting up tables, additional chairs, etc., for all evening and weekend activities, including events, workshops, performances and demonstrations.
• Set-up concessions for theater performances (ability to move and/or lift 25lbs)
• Assist in the supervision of theatre and scene shop safety, activities, and personnel use and access.
• Lock up of facility at night or end of hours of operation and activate alarm system.
• Conduct public tours as needed using guidelines provided by the Center’s Marketing Department.
• Other duties as assigned.

BENEFITS: Employee discount

EXPERIENCE: Customer Service: 1 year (Required)

LICENSE/CERTIFICATION: Driver's License (Required)

WORK LOCATION: In-person

* A P P L Y * to join our team today, working among other like-minded creatives in the arts in a positive, evolving, non-profit environment.